ILIĆ, Damir; MAŠIĆ, Olga; ILIĆ-KOSANOVIĆ, Tatjana. The Effects of Chatbots on Customer Services Jobs - Does Using Chatbots Mean Losing the Human Jobs?. Journal of UUNT: Informatics and Computer Sciences, [S. l.], v. 2, n. 2, p. 7–14, 2025. DOI: 10.62907/juuntics250202007i. Disponível em: https://juuntics.unt.edu.rs/index.php/juuntics/article/view/10. Acesso em: 21 jan. 2026.